Auditing 100% of customer interactions. Synthesizing your best into AI.
Continuous automated rubric scoring across Voice Calls, Zendesk, Kustomer, Gorgias, and Five9. Eliminate sampling blindspots, prevent false-positive auto-fails, and mine top-performer dialogue into production conversational AI.
Product walkthroughs include custom rubric evaluation, connector mapping, and an onboarding plan.
Native, 1-Click Connectors for Your Modern CX Stack
See How QuantCX Evaluates Real Customer Interactions
Switch between Voice, Support Tickets, and Live Chat to inspect how our LLM Rubric Engine identifies evidence, applies smart conditional N/A logic, and calculates scores.
Customer: Marcus Vance
Today at 10:14 AM
The representative used the approved branded greeting and verified the customer record in the opening 10 seconds.
Representative acknowledged the urgency of the weekend deadline with clear active listening statements.
Directly queried shipment routing, communicated specific carrier hub status, and provided arrival window.
Investigation completed without placing customer on prolonged hold.
Interaction Coverage
Zero sampling blindspots across voice, tickets, and chats.
Hallucinated Auto-Fails
Deterministic safeguards and smart conditional N/A defaults.
Rubric Calibration Rate
High fidelity alignment with human supervisor standards.
Starting Seat Pricing
Or choose flexible per-minute usage billing for contact centers.
How QuantCX Runs Quality at Scale
From real-time multi-channel ingestion to synthesizing autonomous AI agents from audited top-performer interactions.
Connect your channels with zero data loss
Stream voice recordings, helpdesk tickets, and chat threads automatically via native Five9, Zendesk, Kustomer, and Gorgias connectors. Our asynchronous queue-first architecture guarantees complete interaction persistence.
Audit 100% of interactions with zero hallucinated fails
Grade every customer dialogue turn against your exact rubrics. Verifiable verbatim quotes, millisecond audio offsets, deterministic auto-fail safeguards, and smart conditional N/A defaults protect scoring integrity.
Automate SMART coaching and collaborative reviews
Generate structured coaching agendas with turn-level citations in seconds. Multi-agent roster matching and transparent dispute workflows eliminate blame-shifting across transfers and escalations.
Turn top human representatives into production AI agents
The Agent Foundry identifies your top 1% human performers using single source of truth scoring, extracts natural conversational cadence and tool invocation triggers, and compiles production-ready voice, chat, and ticket agents.
Engineered for Modern Contact Centers & BPOs
Deliver actionable accountability for customer representatives across disparate communication channels and CRM platforms.
Zero-Sampling Blindspots
Traditional QA audits only 2% to 3% of monthly volume. QuantCX inspects 100% of interactions across voice, tickets, and chat, exposing compliance gaps and customer friction before they compound.
Single Source of Truth Scoring
Mathematical point-weighted ratio summation ensures that an agent's score on call scorecards, coaching queues, and executive heatmaps is 100% identical. Stale database caches and averaging distortions are eliminated.
Deterministic Auto-Fail Safety
Auto-fails are strictly confined to true zero-tolerance regulatory dealbreakers. Smart conditional N/A logic protects agents on scenario-dependent criteria like empathy, save-to-sell, holds, and refunds.
Multi-Agent Collective Reviews
Complex customer journeys involve transfers and escalations. QuantCX resolves all participating agents, displays collective team review banners, and attributes verbatim dialogue evidence to the specific speaker.
The Agent Foundry
Transform quality assurance from an audit cost center into an AI creation engine. Mine golden conversational turns and tool patterns from top human performers to synthesize autonomous voice and chat agents.
Automated Closed-Loop Coaching
Generate actionable SMART coaching agendas with turn-level audio offsets and verifiable quotes. Transparent dispute challenge workflows give frontline agents a voice and foster psychological safety.
One Evaluator for All Customer Touchpoints
Ingest, transcribe, and grade telephony calls, helpdesk tickets, and live chat sessions within a single pane of glass.
Voice Call Audio QA
Dual-track audio transcription with millisecond speaker diarization. Detect dead air, caller interruptions, hold time thresholds, and regulatory disclosures automatically.
- Five9, Genesys, Twilio, Amazon Connect
- Automated speech-to-text with audio playback
- Auto-fail protection on compliance disclosures
Support Tickets & Email QA
Full chronological message thread analysis. Audit first-response SLAs, resolution accuracy, policy fidelity, and customer sentiment trajectory across email interactions.
- Zendesk Support, Kustomer, Gorgias, Freshdesk
- First-touch resolution (FTR) auditing
- Threaded multi-agent handover tracking
Live Chat & Messaging QA
Turn-by-turn conversational analysis. Measure representative latency between turns, adherence to brand tone, macro customization, and prompt resolution.
- Zendesk Chat, Intercom, LiveChat, Crisp
- Per-turn response speed benchmarks
- Customer satisfaction sentiment correlation
Predictable Seat Pricing as Low as $10 / Month / Agent
Choose the financial model that fits your operational structure. Select flat per-agent monthly seats for unlimited multichannel QA, or opt for usage-based per-minute audio QA billing to support seasonal volume shifts.
Ready to Transition from Spot Checks to 100% QA Coverage?
Schedule an onboarding walkthrough with our team. We will review your existing scorecards, map your contact center connectors, and configure an initial evaluation cohort.
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