Connect Your Entire CX Stack in Minutes
groundworkCX integrates natively with your existing helpdesk software, telephony platforms, and messaging widgets with no changes required to your agent workflows.
Closed-Only Interaction Pipeline
Our connectors ingest only completed phone calls, resolved support tickets, and ended chat sessions. Evaluates the full customer lifecycle without grading in-progress interactions.
90-Day Historical Backfills
Upon connecting, you can ingest up to 90 days of historical interactions. Establish immediate QA performance baselines and identify training gaps on day one.
Isolated Raw Data Archiving
Customer payloads and audio streams are stored in encrypted, tenant-isolated cloud buckets. Fully compliant with SOC 2 Type II, HIPAA, and GDPR standards.
Supported Platforms & CCaaS Connectors
Select any connector to learn more about its sync frequency and automated field mapping.
Zendesk Support
Ingest solved and closed tickets automatically. Evaluates first-reply SLA, resolution completeness, and agent tone across threaded emails.
Zendesk Chat & Messaging
Capture completed chat sessions with second-by-second turn timestamps. Evaluates agent latency, macro usage, and CSAT correlation.
Kustomer
Omnichannel timeline ingestion across customer conversations. Evaluates multi-touch workflows and multi-agent handover sequences.
Gorgias
E-commerce customer service QA. Cross-checks order lookup accuracy, refund policies, and macro customization across Shopify integrations.
Five9 Virtual Contact Center
Automated dual-channel voice recording ingestion. Transcribes agent and caller tracks with speaker diarization and silence detection.
Freshdesk
Continuous ticket ingestion for customer operations. Audits SLA response deadlines, solution articles shared, and customer sentiment.
Intercom
Messenger interaction analysis. Grades conversational warmth, article linking fidelity, and resolution speed on live support chats.
Amazon Connect
Direct S3 audio bucket ingestion for AWS contact center deployments. High-throughput processing for high-volume enterprise queues.
Custom SFTP & Webhooks
Flexible automated ingestion for proprietary contact center pipelines, on-premise PBX systems, and legacy data warehouses.
Ready to Connect Your Contact Center?
Schedule an onboarding consultation. Our technical team will assist with connector authorization and sample cohort verification.