In-depth research on contact center unit economics, multichannel rubric calibration, and turning top-performer human dialogue into production-ready conversational AI agents.
Why random sampling exposes BPOs and enterprise contact centers to compliance blindspots, auditor fatigue, and unfair agent appraisals, and how continuous automated evaluation solves it.
Florent de Goriainoff
Founder & CEO, Fluents.ai Ecosystem
Why random sampling exposes BPOs and enterprise contact centers to compliance blindspots, auditor fatigue, and unfair agent appraisals, and how continuous automated evaluation solves it.
Florent de Goriainoff
September 8, 2026
A blueprint for unifying quality rubrics across phone calls, helpdesk tickets, and live messaging without fragmented spreadsheets or mismatched grading criteria.
Florent de Goriainoff
September 6, 2026
How modern contact center leaders turn their highest-scoring human representative transcripts into production-grade conversational AI agents with zero prompt guesswork.
Florent de Goriainoff
September 4, 2026
Comparing fixed seat pricing starting at $10/month against variable per-minute audio rates to maximize operational margins and predictable budget planning.
Florent de Goriainoff
September 2, 2026
How millisecond audio offset timestamps, exact dialogue snippets, and collaborative dispute workflows convert punitive QA audits into actionable coaching conversations.
Florent de Goriainoff
August 30, 2026
Connect your Five9, Zendesk, Kustomer, or custom telephony pipeline in minutes. Transparent pricing starting from $10/month/agent or $0.035/minute.