Quality Assurance Pricing Built for Contact Centers & BPOs
Scale your quality operations with complete financial flexibility. Choose predictable agent seats starting as low as $10 / month / agent, or choose per-minute usage billing for high-volume voice call queues.
Predictable pricing starting as low as $10 / month / agent for complete unlimited QA evaluations.
Core Auto QA
Essential automated quality assurance for growing customer support teams establishing baseline evaluation standards.
Multichannel Pro
Complete quality operations with Voice audio ingestion, automated dispute calibrations, and closed-loop agent coaching.
Enterprise Fleet
Dedicated infrastructure, custom API connections, Agent Foundry AI distillation, and volume discounts for 200+ agent operations.
Interactive ROI & Operational Savings Calculator
Estimate your monthly cost reduction and supervisor hours freed compared to manual spot-checking.
Manual QA benchmark reflects 1 full-time QA lead per 35 customer representatives ($4,500/mo) sampling approximately 3% of monthly volume.
Estimated Net Monthly Savings (40 agents)
Annualized Savings
Supervisor Hours Freed
Questions from Operations & QA Leaders
How does the $10 / month / agent pricing work?
Our Starter Seat plan provides complete automated QA across your helpdesk tickets and live chat channels for $10 per active representative per month. This provides unlimited evaluations with no cap on tickets graded.
Can our contact center pay per minute of audio alongside or in place of monthly seats?
Yes. For BPOs with seasonal shifts, part-time staffing, or fluctuating call center hours, we offer flexible usage-based billing starting at $0.035 per audio minute processed. You pay only for the exact interaction volume evaluated.
Can we import our existing QA scorecards and rubrics?
Yes. Our LLM Rubric Engine maps directly to your existing criteria, including custom weightings, section groupings, auto-fail triggers, and compliance disclosures. During your onboarding session, we assist with initial rubric configuration.
How do representative dispute workflows work?
When an agent questions an evaluation score, they can submit a dispute directly inside the conversation drawer. The supervisor receives the disputed item with side-by-side evidence quotes and can calibrate or uphold the grade with one click.
How long does integration take?
Native helpdesk connectors (Zendesk Support, Zendesk Chat, Kustomer, Gorgias) authorize via OAuth in under 5 minutes. Telephony connections via Five9 or cloud SFTP can be configured within the same business day.
Is customer data kept secure and compliant?
Yes. groundworkCX processes customer interactions in isolated, tenant-specific environments. All audio streams and transcripts are encrypted in transit and at rest, supporting SOC 2 Type II, HIPAA, and GDPR compliance standards.
Need a Custom Plan for Your Operations?
Schedule an appointment for a product walkthrough, onboarding consultation, or custom volume plan tailored to your contact center or BPO.